SERVICE DELAY ADVISORY — We continue to see significant volumes between the Ontario/Quebec regions. In particular, Ottawa and Montreal are experiencing the most impactful delays. The vacation period and the extensive construction work combined with the volumes will likely continue through the summer. We apologize for any inconveniences and thank you for your patience as Midland continues to work towards solutions to bring our service standards back to what is expected.

Superior Quality Service

Superior Quality Service

SQS Thank You Image

Superior Quality Service, or SQS, is a reinforcement of Midland's quality service. As a philosophy of excellence in how we communicate and how we work, SQS is about making a positive impact with our customers. Superior Quality Service is the roadmap to our future success and growth in the trucking industry, creating a stronger value in Midland's name for our customers to invest in.

There are business improvement strategies too. We'll be working on increasing quality by reducing complexity and errors. We aim to reduce waste and inefficiencies that hamper our ability to deliver superior service to our clientele. Lastly, we will optimize our client relationships through the many Touch Zones, or points of contact, we have while moving freight.

After 45+ years of service excellence, Midland has earned a sterling reputation in the industry. Working together for excellence, Superior Quality Service will ensure we stay that way by providing a lasting commitment to continuous improvement and true customer satisfaction.